ST1 - Session 2: Emotions in client-facing, service, and frontline encounters
Tracks
Standing Track 1
Standing Track 1: Research on Emotions in and around Organisations
| Friday, August 14, 2026 |
| 10:30 - 12:00 |
| TBA |
Overview
Standing Track 1: Research on Emotions in and around Organizations
Speaker
Dr. Phuong Hoan Le
Assistant Professor
Erasmus University Rotterdam
168: Between Care and Creation: Balancing emotional labour and artistic values in multicultural participatory art projects
Ms Linda Nørgaard Madsen
Phd Fellow
Copenhagen Business School
193: Negotiating relevance: Emotional dynamics of situated learning in trauma-informed policing
Ms Saba Orfi
Doctoral Researcher
University of Oulu, Oulu Business School
155: Exploring Emotional Experiences in Municipal Human–Chatbot Interactions
Dr Anne Mette Møller
Associate Professor
Copenhagen Business School
306: Beyond gut feelings: epistemic emotions in frontline work
Chair
Sanne Frandsen
Associate Professor
Lund University School of Economics and Management
